Privacy Policy - OmegaCloud
Effective Date: March 27, 2025
This Privacy Policy describes how OmegaCloud Cloud Service & Datacenters Providers, UAE license 1487010 issued on March 27, 2025 ("OmegaCloud", "we," "us," or "our") collects, uses, and handles your information when you use our website (omegacloud.ai) and related services (the "Service").
Information We Collect
Account Information
- Email address
- User name
- Google account id (when registering with Google account)
- Github account id (when registering with Github account)
Payment Information
Payments are processed by our third-party payment processor, Stripe. We do not directly store your full credit card details. We receive confirmation of payments and transaction details necessary for billing. Stripe's use of your information is governed by their privacy policy.
Usage Data
Information about the resources you consume (compute instances, storage usage, network traffic), commands executed via the CLI (omega run), application logs, and performance metrics. This is used solely for operating the Service, billing, monitoring, and technical support.
Technical & Analytics Data
Standard web log data (IP address, browser type) when you visit omegacloud.ai. We may also use third-party analytics and monitoring services (like Mixpanel, Sentry, or similar) to collect anonymized or pseudonymized data about service usage to understand patterns, monitor performance, and improve the Service.
How We Use Your Information
- To provide, operate, secure, and maintain the Service.
- To process payments via Stripe and manage your account balance.
- To communicate with you regarding your account, technical issues, security updates, or service changes (potentially using third-party email services).
- To monitor resource usage for billing and platform stability.
- To analyze usage patterns (often in aggregated/anonymized form) to improve the Service.
- To share necessary information with our third-party service providers solely for the purpose of operating the Service.
- To comply with legal obligations.
Third-Party Service Providers
We utilize various third-party service providers to operate OmegaCloud. This includes:
Infrastructure Providers
We host the Service and your deployed applications on infrastructure provided by leading cloud service providers (such as AWS, Google Cloud, Microsoft Azure, or others). Your code and data reside within these environments.
Payment Processing
We use leading payment service Stripe to process all payments.
Other Services
We may use other third parties for functions like email notifications, analytics, error monitoring, and customer support.
We select providers carefully, but their services are governed by their own terms and privacy policies. We may change our providers at our discretion.
User Code and Data
We need access to your deployed code and application data residing on our infrastructure providers strictly for technical purposes: running your application, monitoring, providing logs, ensuring security, and troubleshooting.
We do not:
- Claim ownership of your code or application data
- Use your code or data for training AI models
- Share it inappropriately (except as required for service operation or by law)
- Sell your code or data
- Use your application as our own
You retain all ownership rights to your code and application data.
Data Security
We implement reasonable technical and organizational measures and rely on the security practices of our chosen infrastructure providers to protect your information. However, no system is 100% secure. You are responsible for securing your authentication token and application security.
Data Retention
We retain account information while your account is active and as needed afterward for billing, legal compliance, or dispute resolution.
Usage data and logs are retained according to internal policies for technical and billing needs.
Deployed code and data are deleted upon service termination or account closure, subject to provider policies and backup cycles.
Your Rights
You may request access to or correction of your personal information by contacting us. Account deletion requests will be processed, subject to retention needs mentioned above.
Changes to This Policy
We may update this Privacy Policy. We will notify you of significant changes by posting the new policy on our website or via email. Your continued use of the Service after changes constitutes acceptance.
Contact Us
If you have questions, please contact us at hello@omegacloud.ai.